Shipping & Returns


We offer FREE SHIPPING to residential addresses in the lower 48 states of the USA, (we do not ship to Hawaii or Alaska). For special shipping requests or questions please feel free to contact us by phone (800) 876-8420. We ship via USPS, UPS and Fedex. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you are in any way unhappy with your purchase, please contact us immediately to rectify the situation. Regardless of whether you purchased the product directly from us, or a resale channel we will do everything in our power to correct the source of your concern. Our goal is nothing less than 100% customer satisfaction.

For problems with Oasis products (not Decoteak products) please call: (800) 876-8420,or via email at

For problems with Decoteak products please contact us by phone: (888) 965-0070, via email at, or the web form below.

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